I agree that if an employee is having a bad day, they should keep that to themselves. Hi Mary, I am so sorry you had a bad experience with us. I don't know about my puppy, but I was not happy with the customer service I got from this place. When we leave our dog with a care giver, we expect them to not only be good to our dog, but also to provide the assurance and the customer service expected from a service oriented business. Why say bring your dog's food when you don't plan to even open the food provided? On opening our puppy's bag we noticed that he was not fed any of the food we had provided for him. The whole pick up experience was not pleasant at all. My kids ran up to the desk as they were eager to see our puppy. I thought I had already paid the extra for a late pick up so there was no need for that attitude. We were there at 6:15 PM exact and she made it known that SHE was staying late and her tone gave us the impression that she was not very happy doing that. When we reached back to pick our puppy up, the young lady was not pleasant at all. When I was leaving my puppy there I was not assured by them that everything will be ok. The people whom I encountered there were not very friendly. But, I sure can say what experience I had. My puppy cannot talk so I do not know what kind of experience he had. We left our puppy here as we were taking the train ride.

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